Last updated: November 9, 2025
1. Where We Ship
We ship to most countries worldwide. We do not ship to destinations subject to trade or carrier restrictions, including (but not limited to) Cuba, Iran, North Korea, Syria, and the Crimea/Donetsk/Luhansk regions.
2. Processing Times
- Orders placed by 2:00 PM (Monday–Friday) are processed the same business day.
- Orders placed after 2:00 PM, on weekends, or on public holidays are processed the next business day.
3. Estimated Delivery Times
After your order is processed, typical transit times are:
- Standard (Domestic – U.S.): 3–7 business days
- Expedited (Domestic – U.S.): 1–3 business days
- International: 5–14 business days
Note: Delivery estimates exclude processing time and may vary due to carrier delays, customs inspections, weather, or peak periods.
4. Shipping Costs
Shipping rates are calculated at checkout based on destination, weight, and the service you select. Typical rates:
| Service | Domestic (U.S.) | International |
|---|---|---|
| Standard | $4.99 (free over $50) | From $12.99 |
| Expedited | From $14.99 | From $29.99 |
Free Shipping: Free standard shipping on qualifying U.S. orders over $50 (after discounts, before taxes). Surcharges may apply for oversized/heavy items.
5. Carriers & Tracking
We ship via major carriers such as USPS, UPS, FedEx, DHL, Royal Mail, and Australia Post (carrier may vary by destination). Tracking information is emailed when your order ships. You can also view it in your My Account.
6. Delivery Address & Restrictions
- PO Boxes: Delivery to U.S. PO Boxes is available via USPS Standard service. Expedited services require a street address.
- Signature on delivery: May be required for orders over $250 or at our discretion for security.
- Customs, duties, and taxes (international): Recipients are responsible for any import duties, taxes, and brokerage fees assessed by the destination country.
7. “On Display In-Store” Products
Items marked as On Display In-Store are available to order for home delivery with the following terms:
- Processing time: 1–2 business days to dispatch from the store or warehouse.
- Estimated delivery after dispatch: Standard 3–7 business days (U.S.); Expedited 1–3 business days; International 5–14 business days.
- Shipping cost: Same rates as listed in Section 4 unless otherwise stated on the product page.
- Availability: Display items may have limited quantities. If an item becomes unavailable after you order, we will notify you and offer a full refund or an alternative.
8. Digital Products
For digital items, delivery is instant via download link and/or email after successful payment and fraud checks. No physical shipment is required.
9. Failed Delivery & Address Issues
If a package is returned to us due to an incorrect or incomplete address, unclaimed package, or failed delivery attempts, we can reship for an additional shipping fee or issue a refund minus the original shipping cost.
10. Damaged or Missing Items
Please inspect your order upon receipt. If items arrive damaged or parts are missing, contact us within 7 days of delivery with photos and your order number so we can assist.
11. Returns & Refunds
For eligibility, timelines, and instructions, see our Returns & Refunds Policy.
12. Contact
Questions about shipping? Contact us.