Paldies, ka iepirkāties vietnē FiveM veikals. We are committed to providing high-quality digital products and customer satisfaction. Please read our refund policy carefully before making a purchase.
1. Digitālie produkti
All products sold on FiveM veikals ir digitālās preces delivered electronically. Upon successful payment, you receive instant access to download the product. By completing your purchase, you agree that the digital product is available to you immediately and that you waive your right to a cooling-off period.
2. Refund Eligibility
Due to the nature of digital products, we maintain a strict no-refund policy except under the following circumstances:
- Produkti ar defektiem: If the digital product is defective or not functioning as described, you may be eligible for a refund or exchange.
- Nepiegādes: If you do not receive the digital product after purchase due to technical issues on our end.
- Duplicate Purchase: If you accidentally purchase the same product more than once.
3. Neatmaksājamas situācijas
Refunds will not be issued in the following situations:
- Domas maiņa: You no longer want the product after downloading it.
- Saderības problēmas: The product is incompatible with your server, system, or software.
- Lack of Technical Knowledge: You are unable to use the product due to a lack of understanding or technical ability.
- Noteikumu pārkāpums: You have violated our Nosacījumi or engaged in fraudulent activities.
- Unauthorized Sharing: Sharing or reselling our products is prohibited and voids any refund eligibility.
4. Requesting a Refund
To request a refund under the eligible circumstances, please follow these steps:
- Sazinieties ar atbalsta dienestu: Izmantojiet mūsu Saziņas veidlapa vai mūsu Tiešsaistes atbalsts ietvaros 72 stundas no jūsu pirkuma.
- Sniegt informāciju: Include your order number, purchase date, and a detailed description of the issue.
- Gaida atbildi: Our support team will review your request and may ask for additional information or troubleshooting steps.
- Izšķirtspēja: We will inform you of our decision within 5 darba dienas. If approved, refunds will be processed to your original payment method.
5. Exchanges and Replacements
In cases where a product is defective or not functioning as described, we may offer an exchange or replacement instead of a refund. Our support team will assist you in correcting the issue or providing an alternative solution.
6. Chargebacks and Disputes
Initiating a chargeback or dispute without contacting us first is considered a violation of this Refund Policy. We reserve the right to suspend your account and revoke access to our services if a chargeback is initiated.
7. Klienta pienākumi
- Review Product Details: Before purchasing, ensure that the product meets your requirements and is compatible with your server or system.
- Meklējiet palīdzību: If you encounter issues, please contact our support team for help before requesting a refund.
- Dublējums: Keep backups of your server and files before installing new products.
8. Modifications to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.
9. Kontaktinformācija
If you have any questions or concerns about our Refund Policy, please contact us:
- Saziņas veidlapa: https://fivem-store.com/contact
- Tiešsaistes atbalsts: https://fivem-store.com/customer-help
Veicot pirkumu uz FiveM veikals, you acknowledge that you have read, understood, and agreed to this Refund Policy.