1. Isingeniso
Siyabonga ngokuthenga Isitolo se-FiveM. This Refund Policy explains how refunds work for digital products sold on https://fivem-store.com. Please read it carefully before purchasing.
2. Digital Products & Delivery
Yonke imikhiqizo ethengiswayo Isitolo se-FiveM kukhona digital downloadable items delivered electronically. After successful payment, you receive access to downloads via email and/or your account.
Because digital products can be accessed immediately, refunds are limited and handled according to this policy and applicable law.
3. When a Refund May Be Approved
We generally do not offer refunds for digital goods once access/download is granted, except in the following situations (as determined by us):
- Product Not as Described / Defective: The product is materially broken or does not function as described on the product page, and our support is unable to resolve it.
- Non-Delivery (Our Fault): You cannot access the download due to a confirmed technical issue on our side.
- Ukuthenga Okuphindwe kabili: You accidentally purchased the same product more than once.
Additional rights may exist under local consumer laws. Where local law provides mandatory rights, it will prevail over this policy.
4. Izimo Ezingabuyiswa
Ukubuyiselwa kwemali ngeke kukhishelwe:
- Ukushintsha Komqondo: You no longer want the product after purchase/access.
- Compatibility / Setup: Your server environment, framework, dependencies, hosting, or configuration differs from the requirements stated on the product page.
- Ukuntuleka Kolwazi Lobuchwepheshe: You are unable to install/configure due to missing experience (we recommend contacting support first).
- Policy/Terms Violations: Fraud, abuse, policy violations, or unauthorized sharing/resale of files.
- Third-Party Issues: Issues caused by unrelated third-party scripts, edits, or conflicts outside the product’s described scope.
5. Indlela Yokucela Ukubuyiselwa Imali
- Ukusekelwa Kwezokuxhumana: Sebenzisa yethu Oxhumana naye ikhasi noma Usizo Lwamakhasimende Ngaphakathi 72 amahora kokuthenga.
- Nikeza Imininingwane: Order number, product name, and a clear description of the issue (screenshots/logs if possible).
- Ukuxazulula izinkinga: We may request reasonable steps to diagnose and fix the issue before deciding.
- Isinqumo: We will respond with a decision as soon as practical (typically within Izinsuku zebhizinisi ze-5).
6. Replacements / Exchanges
If an issue can be resolved by providing an updated file, alternative version, or replacement, we may offer that option instead of a refund.
7. Support Scope
We provide support to help with installation and configuration within the product’s described requirements. Support does not include custom development, extensive third-party conflict resolution, or rebuilding your entire server configuration unless explicitly included.
8. Chargebacks & Disputes
If you believe there is an issue with your purchase, please contact us first. Unresolved disputes may be escalated through your payment provider. Fraudulent chargebacks or chargebacks filed without a good-faith attempt to resolve the issue may result in account suspension and loss of access to downloads.
9. Subscriptions (If Applicable)
- Ukuvuselela: If a subscription renews, it does so according to the billing terms shown at checkout and in your account.
- Ukukhansela: You may cancel at any time. Unless required by law, unused time is generally not refundable.
10. Izinguquko Kule Nqubomgomo
We may update this Refund Policy at any time. Changes take effect when posted on the Website.
I-11. Othintana naye
- Contact: https://fivem-store.com/contact
- Isikhungo Sosizo: https://fivem-store.com/customer-help
By purchasing from FiveM Store, you confirm you have read and agree to this Refund Policy.